Event rules and terms

The «Vuelta al Lago» event is governed by the following rules and conditions. By taking part in the Vuelta al Lago, participants unconditionally accept all the rules in these Regulations, including the clauses that limit the organizers' liability. Participants also agree to abide by the Organizers' decisions on any matter related to the event.

General description of the Vuelta al Lago Recreational Ride

This event is the cantonal recreational cycling classic held in Tilarán, Guanacaste, for more than 30 years. It has been taken over by the company Ala Siete Cero Siete, corporate ID 301896587, which has modernized the event's social media, administrative processes, payment platform and sponsorships. The event has been promoted digitally since November 28, 2023, on pages such as Instagram and Facebook, with the support of the Municipality and hand in hand with the Tilarán Sports Committee.

Recreational, non-competitive event

The Vuelta al Lago Arenal is a recreational, non-competitive cycling event. Because it is recreational, it does not require a FECOCI license or an annual or one-day license.

Organizer

The company Ala Siete Cero Siete, corporate ID 301896587, is the Organizer and the sole party responsible for the event before any third party. For any matter related to this event, it can be reached by email at alaeventos@gmail.com and in person at: building diagonal to the ICE offices in Tilarán, Guanacaste, first floor, Vuelta al Lago Information Office, Tilarán, phone number 6237 7654.

Assumption of risks and liability

Participants acknowledge that:

• Cycling involves inherent risks.
• They participate at their own risk.
• They must have valid medical insurance.
• They release the organizers from liability for accidents during their voluntary participation.

Acceptance of the regulations

All participants in the Vuelta al Lago Arenal Recreational Ride unconditionally accept all the conditions set out in the regulations. They also agree to abide by the organizers' decisions on any matter related to the event.

Legal compliance

The awarding of raffles and prizes is subject to compliance with all applicable laws and regulations by the Organization and Sponsors, as well as to the provisions of these regulations. The Organizers reserve the right to award and/or decide on the awarding of prizes and raffles to participants who directly or indirectly breach the rules and conditions set out in this document.

Eligibility to take part in the Vuelta al Lago Arenal Recreational Ride

• Anyone who meets the requirements specified on mitienda.cr and takes part in the corresponding digital process within the established period may participate.
• Participants must hold a valid national or international identification document recognized by the Government of Costa Rica at the time of the raffle and when picking up the registration package or raffle prizes.
• Over 12 years of age.
• General health conditions that allow them to ride the full route distance (107.07 kilometers).

The following people may not take part in the Vuelta al Lago Arenal Recreational Ride:

• Staff and employees of the Organizing Company.
• Staff, executives, employees and collaborators of sponsors, advertising agencies and other suppliers involved in the event whose participation would disrupt the event's established workflow.
• People under the influence of alcohol, drugs or any other psychoactive substance.

Following the route

All participants must follow and respect the marked and established route.

Failing to follow the route may affect insurance coverage according to the terms of the policy taken out.

Throughout the event, participants agree to:

• Wear a helmet at all times.
• Obey the Traffic Law.
• Follow the instructions of the organization's staff.

Punctuality

The Vuelta al Lago organization ensures that all participants start at the event's established time; after that time, the Organization is not responsible for providing proper assistance to riders who fall behind.

The cyclist insurance policy covers participants within the event's established schedule.

If a registered participant cannot take part for personal reasons, we recommend contacting the organization directly to reach a clear agreement for both parties.

Jersey and size changes

Once the Vuelta al Lago registration has been purchased and confirmed on the miTienda.cr platform, jersey sizes will NOT be changed, due to production limits. Changing sizes affects size availability for other participants who have already paid and have the correct size.

If this situation becomes a serious problem, the change will be made subject to availability according to the Organization's inventory.

Spot confirmation and payment

A spot is guaranteed only once the payment has been received and validated by the organization. For SINPE Móvil payments, validation is done with the receipt attached to the form; until it is validated, the registration is considered pending. The organization may release spots with unconfirmed payments or with incomplete or incorrect information.

No refunds at the participant's request

Registration is non-refundable if the participant cannot take part for medical, personal or any other reasons. It may be transferred to another person under the conditions of the Refund and transfer policy (point 6): written request from the original buyer, at least 15 days before the event, an administrative fee of ₡5,000 and written approval from the Organization. For registrations with special discounts, the transfer fee is ₡10,000.

Promotions and discounts

Product promotions in the registration package are exclusively subject to availability from the organization's suppliers (third parties). The organization cannot compensate for promised products if a supplier fails to deliver for logical reasons or because of the event's own timelines.

Any discounts offered on registrations are managed and set exclusively by the organization.

Registrations with special discounts (greater than 20%):

• Are NON-REFUNDABLE if the participant voluntarily cancels.
• If the organization cancels: transfer to the next edition only (no monetary refund).
• In case of force majeure: refund of up to 20% of the amount paid.
• Transfers allowed with an administrative fee of ₡10,000.

Registration packages and medals

Registration packages and medals are subject to the organization's inventory and to sponsor products. If inventory runs out, registration packages may be delivered incomplete or with different items for the same reason.

People who did not receive a medal for any reason will be told after the event where they can pick it up.

Clauses reserved by the Organization

• Exceptions: The event Organization may establish exceptions to these rules as it sees fit; they will be communicated clearly and transparently to all participants, or individually as needed.
• Changes: The Organizers reserve the right to modify, suspend or postpone the event at any time with 15 days' prior notice before the event, if they consider it necessary due to force majeure or unforeseen circumstances.
• Acceptance of terms: Taking part in the event implies acceptance of all the provisions set out in these regulations, as well as any changes the Organizers may make in the future.
• Interpretation of the regulations: Any dispute or situation not covered by these regulations will be resolved by the Organizers, without prejudice to consumers' legal rights.

• Participants authorize the use of their image to promote the event.
• Personal data will be processed in accordance with Costa Rica's Personal Data Protection Law.
• Participants have the right to access, rectify and cancel their data.

General principle

Registrations for the event are NOT REFUNDABLE at the participant's sole decision. This policy aims to protect the event's viability and to meet the contractual obligations taken on by the Organization.

Cases with no right to a refund

1. Voluntary cancellation by the participant

• Changes in personal availability
• Health problems or injuries of the participant
• Personal financial difficulties
• Lack of preparation or training
• Purchase errors made by the user
• Duplicate or mistaken registrations
• Not paying attention to, or misunderstanding, the event information

2. Minor external conditions

• Normal weather conditions (rain, moderate wind, landslides)
• Minor changes to the route or logistics
• Schedule changes of no more than 3 hours

Cases with a right to compensation

3. Full cancellation of the event by the Organization

If the Organization decides to cancel the event completely, the participant may choose:

• Option A: Automatic transfer of 100% of the amount to the next edition.
• Option B: Refund of 70% of the amount paid (less 30% administrative costs).

4. Cancellation due to force majeure

If the event is cancelled due to natural disasters, health emergencies, serious socioeconomic problems or other force majeure situations, the participant may choose:

• Option A: Transfer of 100% of the amount to the next edition (preferred).
• Option B: Refund of 50% of the amount paid.

5. Postponement of the event

If the event is postponed to a new date:

• There will be NO refunds.
• The registration will automatically be valid for the new date.
• Participants who cannot attend may transfer their registration as described in point 6.

6. Registration transfers

Registrations ARE TRANSFERABLE under the following conditions:

• Only at the written request of the original buyer (accepting details such as a “jersey with the original buyer's name”).
• The request must be made at least 15 days before the event; after that, no changes will be made due to internal logistics.
• The new participant must meet all the event requirements.
• Administrative transfer fee: ₡5,000 (five thousand colones) per person. For registrations with special discounts (over 20%), the fee is ₡10,000.
• The Organization must approve the transfer in writing.
• Once transferred, the original buyer loses all rights to the registration.

Procedures and deadlines

Compensation requests

• Must be submitted in writing within 30 days of the official notification.
• Refunds will be processed within a maximum of 45 business days from the date the event takes place.
• They will be made through the banking method agreed by both parties: SINPE, bank transfer, etc.

Expenses not covered

The Organization will NOT be responsible for:

• Transportation, lodging or food expenses
• Loss of time or lost earnings
• Loss of personal belongings, including bicycles
• Indirect or consequential damages
• Purchases of equipment specifically for the event

Contacting the Organization

For exceptional cases not covered by this policy, participants may contact the Organization directly. Any special agreement must be made in writing and with the express consent of both parties.

Legal compliance

This policy complies with Costa Rican consumer protection regulations, striking a balance between participants' rights and the event's operational viability.

Acceptance

This policy aims to be fair to both participants and the organization, in compliance with current Costa Rican law.

By taking part in the «MTB Vuelta al Lago Arenal», participants acknowledge that they have read, understood and accepted all the rules and conditions set out in this document.